Dell 1Y Basic NBD > 3Y ProSupport Plus NBD
$329.31
Dell 1Y Basic NBD > 3Y ProSupport Plus NBDUpgrade from [1 year Basic Warranty – Next Business Day] to [3 years ProSupport Plus Next Business Day] – extended service agreement – 3 years – on-site
Description
Dell 1Y Basic NBD > 3Y ProSupport Plus NBD Upgrade from [1 year Basic Warranty – Next Business Day] to [3 years ProSupport Plus Next Business Day] – extended service agreement – 3 years – on-site
Dell ProSupport Plus is the only complete support service that combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution. Priority phone access to ProSupport engineers 24x7x365. Dedicated Technical Account Manager (for customers with 1,000 or more ProSupport Plus systems). Collaborative support. Proactive issue detection. Predictive failure prevention. Monthly history and contract reporting (for customers with 1,000 or more ProSupport Plus systems). Automated case creation.
| Dell 1Y Basic NBD > 3Y ProSupport Plus NBD – Upgrade from [1 year Basic Warranty – Next Business Day] to [3 years ProSupport Plus Next Business Day] – extended service agreement – 3 years – on-site | |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 10 hours a day / 5 days a week (24×7 phone access to expert technicians) |
| Designed For | XPS 13, 13 (9343), 13 (9350), 15 (9530) |
| General | |
| Full Contract Period | 3 years |
| Location | On-site |
| Response Time | Next business day |
| Service Availability | 10 hours a day / 5 days a week (24×7 phone access to expert technicians) |
| Service Included | Parts and labour |
| Compatibility Information | |
| Designed For | Dell XPS 13, 13 (9343), 13 (9350), 15 (9530) |
| Details | |
| Service & Support | Extended service agreement – parts and labour – 3 years – on-site – response time: NBD – availability: 10 hours a day / Monday-Friday ¦ Technical support – phone consulting – 3 years – availability: 24 hours a day / Monday-Sunday ¦ Technical support – web support – 3 years – availability: 24 hours a day / Monday-Sunday ¦ Technical support – web knowledge base access – 3 years – availability: 24 hours a day / Monday-Sunday ¦ Technical support – remote diagnosis – 3 years – availability: 24 hours a day / Monday-Sunday ¦ Technical support – e-mail consulting – 3 years – availability: 24 hours a day / Monday-Sunday |
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