Description

Dell 1Y Basic NBD > 1Y ProSupport Plus 4H MC Upgrade from [1 year Basic Warranty – Next Business Day] to [1 year ProSupport Plus 4Hr Mission Critical] – extended service agreement – 1 year – on-site

Mission Critical is Dell’s most rapid resolution option, allowing customers to choose from 2, 4, or 8-hour onsite parts and/or labor. Dell’s proven and reliable Critical Situation process will get customers back up and running fast. Dell ProSupport Plus is the only complete support service that combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution. Priority phone access to ProSupport engineers 24x7x365. Dedicated Technical Account Mager (for customers with 1,000 or more ProSupport Plus systems). Collaborative support. Proactive issue detection. Predictive failure prevention. Monthly history and contract reporting (for customers with 1,000 or more ProSupport Plus systems). Automated case creation.