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Dell ProSupport Upgrade from 1 Year Collect and Return Service

Dell ProSupport Upgrade from 1 Year Collect and Return Service

$400.16

Dell ProSupport Upgrade from 1 Year Collect and Return Serviceextended service agreement – 3 years – on-site

SKU: 782-10806 Category: Tag:

Description

Dell ProSupport Upgrade from 1 Year Collect and Return Service extended service agreement – 3 years – on-site

Dell ProSupport offers premium hardware and software support available around the clock, 24x7x365. ProSupport provides for a single point of accountability with highly trained experts based in North America, Next Business Day onsite service with parts and labor response, Dell ownership of collaboration with vendors for technical issues related to third-party hardware and software, escalation management with customer-set severity level options, consolidation of support for select vendors, and options for varied software, protection and advisory services.

Dell ProSupport Upgrade from 1 Year Collect and Return Service – extended service agreement – 3 years – on-site
Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 3 years
Response Time Next business day
Service Availability 10 hours a day / 5 days a week
Designed For XPS 13, 13 (9343), 15 (9530)
General
Full Contract Period 3 years
Location On-site
Response Time Next business day
Service Availability 10 hours a day / 5 days a week
Service Included Parts and labour
Compatibility Information
Designed For Dell XPS 13, 13 (9343), 15 (9530)
Details
Service & Support Extended service agreement – parts and labour – 3 years – on-site – response time: NBD – availability: 10 hours a day / Monday-Friday ¦ Technical support – phone consulting – 3 years – availability: 24 hours a day / Monday-Sunday ¦ Technical support – web support – 3 years – availability: 24 hours a day / Monday-Sunday ¦ Technical support – web knowledge base access – 3 years – availability: 24 hours a day / Monday-Sunday ¦ Technical support – remote diagnosis – 3 years – availability: 24 hours a day / Monday-Sunday ¦ Technical support – e-mail consulting – 3 years – availability: 24 hours a day / Monday-Sunday

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