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Dell 3Y Basic NBD > 5Y ProSupport Plus 4H MC

Dell 3Y Basic NBD > 5Y ProSupport Plus 4H MC

$2,091.38

Dell 3Y Basic NBD > 5Y ProSupport Plus 4H MCUpgrade from [3 years Basic Warranty – Next Business Day] to [5 years ProSupport Plus 4Hr Mission Critical] – extended service agreement – 5 years – on-site

SKU: 890-19761 Category: Tag:

Description

Dell 3Y Basic NBD > 5Y ProSupport Plus 4H MC Upgrade from [3 years Basic Warranty – Next Business Day] to [5 years ProSupport Plus 4Hr Mission Critical] – extended service agreement – 5 years – on-site

Mission Critical is Dell’s most rapid resolution option, allowing customers to choose from 2, 4, or 8-hour onsite parts and/or labor. Dell’s proven and reliable Critical Situation process will get customers back up and running fast. Dell ProSupport Plus is the only complete support service that combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution. Priority phone access to ProSupport engineers 24x7x365. Dedicated Technical Account Mager (for customers with 1,000 or more ProSupport Plus systems). Collaborative support. Proactive issue detection. Predictive failure prevention. Monthly history and contract reporting (for customers with 1,000 or more ProSupport Plus systems). Automated case creation.

Dell 3Y Basic NBD > 5Y ProSupport Plus 4H MC – Upgrade from [3 years Basic Warranty – Next Business Day] to [5 years ProSupport Plus 4Hr Mission Critical] – extended service agreement – 5 years – on-site
Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 5 years
Response Time 4 hours (for critical issues)
Service Availability 24 hours a day / 7 days a week
Designed For PowerEdge R530
General
Full Contract Period 5 years
Location On-site
Response Time 4 hours (for critical issues)
Service Availability 24 hours a day / 7 days a week
Service Included Parts and labour
Compatibility Information
Designed For Dell PowerEdge R530
Details
Service & Support Extended service agreement – parts and labour – 5 years – on-site – response time: 4 h – availability: 24 hours a day / Monday-Sunday ¦ Technical support – phone consulting – 5 years – availability: 24 hours a day / Monday-Sunday ¦ Technical support – web support – 5 years – availability: 24 hours a day / Monday-Sunday ¦ Technical support – web knowledge base access – 5 years – availability: 24 hours a day / Monday-Sunday ¦ Technical support – remote diagnosis – 5 years – availability: 24 hours a day / Monday-Sunday ¦ Technical support – e-mail consulting – 5 years – availability: 24 hours a day / Monday-Sunday

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