Dell 1Y Basic CAR > 1Y Basic NBD

$55.09

Dell 1Y Basic CAR > 1Y Basic NBDUpgrade from [1 year Basic Collect & return] to [1 year Basic Warranty – Next Business Day] – extended service agreement – 1 year – on-site

SKU: 890-13946 Category: Tag:

Description

Dell 1Y Basic CAR > 1Y Basic NBD Upgrade from [1 year Basic Collect & return] to [1 year Basic Warranty – Next Business Day] – extended service agreement – 1 year – on-site

Next Business Day (NBD) is hardware support. Should the system develop a fault, Dell’s NBD Service can place a service technician at the customer’s location after completion of the support procedures (including a problem diagnosis service via website or phone) and, for the duration of the service period, provide a parts and labor service. For Customers with Next Business Day Onsite Service, during the telephone based troubleshooting, the Dell technician will determine if an on-site service technician should be dispatched to support a Qualified Incident. For Next Business Day Onsite Service, a technician will typically arrive on-site the next business day.

Dell 1Y Basic CAR > 1Y Basic NBD – Upgrade from [1 year Basic Collect & return] to [1 year Basic Warranty – Next Business Day] – extended service agreement – 1 year – on-site
Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 1 year
Response Time Next business day
Service Availability 10 hours a day / 5 days a week
Designed For Venue 11 Pro (7130), 11 Pro (7139), 11 Pro (7140), 8 Pro (5855)
General
Full Contract Period 1 year
Location On-site
Response Time Next business day
Service Availability 10 hours a day / 5 days a week
Service Included Parts and labour
Compatibility Information
Designed For Dell Venue 11 Pro (7130), 11 Pro (7139), 11 Pro (7140), 8 Pro (5855)
Details
Service & Support Extended service agreement – parts and labour – 1 year – on-site – response time: NBD – availability: 10 hours a day / Monday-Friday ¦ Technical support – phone consulting – 1 year – availability: 24 hours a day / Monday-Sunday ¦ Technical support – web support – 1 year – availability: 24 hours a day / Monday-Sunday ¦ Technical support – web knowledge base access – 1 year – availability: 24 hours a day / Monday-Sunday ¦ Technical support – remote diagnosis – 1 year – availability: 24 hours a day / Monday-Sunday ¦ Technical support – e-mail consulting – 1 year – availability: 24 hours a day / Monday-Sunday