Description

Dell 1Y AE > 3Y AE Upgrade from [1 year Advanced Exchange] to [3 years Advanced Exchange]. – extended service agreement – 2 years – shipment

Advanced Exchange service provides for a replacement unit shipped to you after remote diagnostics and troubleshooting under your Dell Limited Hardware Warranty. Upon confirming the Customer’s Product has experienced a qualified and covered failure, Dell will send a replacement product using next business day delivery. Customer must return the defective product in the replacement product packaging to the designated carrier location as stipulated in the Return Material Authorization instructions. Replacement product may be refurbished unit. In case the product model is discontinued a comparable current product may be provided as replacement. Customer Replaceable Parts – Dell may opt to send a printer part, which can easily be replaced by the customer, directly to the customer to exchange with the defective part. The Dell technician will define these items during the diagnostics process.