Dell 1Y Basic CAR > 3Y ProSupport NBD
$108.89
Dell 1Y Basic CAR > 3Y ProSupport NBDUpgrade from [1 year Basic Collect & return] to [3 years ProSupport Next Business Day] – extended service agreement – 3 years – on-site
Description
Dell 1Y Basic CAR > 3Y ProSupport NBD Upgrade from [1 year Basic Collect & return] to [3 years ProSupport Next Business Day] – extended service agreement – 3 years – on-site
Dell ProSupport offers premium hardware and software support available around the clock, 24x7x365. ProSupport provides for a single point of accountability with highly trained in region experts, Next Business Day onsite service with parts and labor response, Dell ownership of collaboration with vendors for technical issues related to third-party hardware and software, escalation management with customer-set severity level options, consolidation of support for select vendors, and options for varied software, protection and advisory services.
| Dell 1Y Basic CAR > 3Y ProSupport NBD – Upgrade from [1 year Basic Collect & return] to [3 years ProSupport Next Business Day] – extended service agreement – 3 years – on-site | |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 10 hours a day / 5 days a week (24×7 phone access to expert technicians) |
| Designed For | Vostro 14 5468, 15 3546, 15 3549, 15 3568, 15 5568, 3360, 3460, 3558, 3559, 3560 |
| General | |
| Full Contract Period | 3 years |
| Location | On-site |
| Response Time | Next business day |
| Service Availability | 10 hours a day / 5 days a week (24×7 phone access to expert technicians) |
| Service Included | Parts and labour |
| Compatibility Information | |
| Designed For | Dell Vostro 14 5468, 15 3546, 15 3549, 15 3568, 15 5568, 3360, 3460, 3558, 3559, 3560 |
| Details | |
| Service & Support | Extended service agreement – parts and labour – 3 years – on-site – response time: NBD – availability: 10 hours a day / Monday-Friday ¦ Technical support – phone consulting – 3 years – availability: 24 hours a day / Monday-Sunday ¦ Technical support – web support – 3 years – availability: 24 hours a day / Monday-Sunday ¦ Technical support – web knowledge base access – 3 years – availability: 24 hours a day / Monday-Sunday ¦ Technical support – remote diagnosis – 3 years – availability: 24 hours a day / Monday-Sunday ¦ Technical support – e-mail consulting – 3 years – availability: 24 hours a day / Monday-Sunday |
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